
Patient Resources & Support
If you are in crisis, please call or text 988 immediately. If this is a medical or psychiatric emergency, call 911 or go to your nearest emergency room.
This page offers reliable information on mental health education, treatment resources, and community support. These resources are informational only and are not a substitute for professional care.
Patient Q&A (Frequently Asked Questions)
Do you offer in-person or telehealth appointments?
We currently offer in-person appointments at our Kissimmee office. Telehealth may be available for established patients only when clinically appropriate.
What is your cancellation, no-show, and late arrival policy?
We ask that all patients give at least 24 hours’ notice if they need to cancel or reschedule an appointment.
Missing an appointment without notice may be considered a no-show, and repeated no-shows may affect future scheduling.
If you arrive more than 10–15 minutes late, your appointment may need to be shortened or rescheduled to respect the time of other patients.
Do I need a referral to schedule an appointment?
No, a referral is not required. Patients may schedule directly with our office. However, some insurance plans may require a referral for coverage.
Please note: If you are seeking evaluation or treatment for ADHD, a referral from a previous provider or documentation of a prior diagnosis is required before being scheduled.
How often are follow-up appointments required?
Most patients are seen every 4–6 weeks for medication management. Patients prescribed stimulant (such as Adderall, Vyvanse, or Ritalin) or controlled medications are required to be seen every 30 days for monitoring and safety.
What is your medication refill policy?
Medication refills must be requested by the patient by phone during business hours. Please allow 48–72 business hours for processing. Refills are not guaranteed and may require an appointment. Controlled medications cannot be refilled early.
Do you offer non-medication treatment options?
No. Our clinic specializes in medication management only. We do not provide counseling or psychotherapy but can refer you to trusted therapy providers if needed.
Crisis & Emergency Resources
If you are experiencing a mental health emergency, are at risk of harming yourself or others, or feel unsafe, do not wait for an appointment. Please use one of the resources below immediately:
Emergency Services
Call 911 – For any life-threatening emergency
Go to the nearest emergency room
24/7 Crisis Hotlines
988 Suicide & Crisis Lifeline – Call or text 988 or visit 988lifeline.org
Crisis Text Line – Text HOME to 741-741
National Domestic Violence Hotline – 1-800-799-7233
Veterans Crisis Line – Call 988, then press 1
Substance Use Help
SAMHSA National Helpline – 1-800-662-HELP (4357)
Confidential treatment referrals for substance use and mental health services.